Sales Enquiries 0845 355 2000

Customer Portal Claranet Portal

Claranet Group Claranet Group

Claranet UK
  • Homepage
  • About Claranet
  • News and Events
  • Our Customers
  • Careers
  • Support
  • Contact Us

Claranet Group

Based in 7 countries, with 600 employees, supporting 36,000 business customers in their hosting and network needs.

Find out more

  • Networks
  • Hosting
  • Why Claranet?
  • Channel Partners
  • Support and Help
    • Customer Support
    • Service Announcements
    • Glossary of Terms

Customer Support

Claranet's support processes are based around ITIL, ensuring that the support of your services is aligned to the current and future needs of your business.

Support Knowledge Base Search

For any support documents or questions you can search through our knowledge base by typing in your query in the search area below. The search pages listed below are the most popular questions or documents that have been searched for.

Popular Pages

  • Check Your Email Online
  • Access Settings
  • Setting up Outlook
  • Setting up Outlook Express
  • Connecting to ADSL using Windows XP
  • ADSL Speed Test

Connectivity Team - Support

This team respond to all support issues relating to Business and Home DSL.

  • Hours: 9am to 8pm, Monday to Sunday
  • Tel: 0845 234 0712
  • Fax: 0845 355 1001
  • Email: cservices@clara.net,support@clara.net

Shared Web Hosting Team - Support

This team respond to all support issues relating to Clarahost, websites, domain enquiries and email.

  • Hours: 9am to 6pm, Monday to Saturday
  • Tel: 0845 234 0711
  • Fax: 0845 355 1001
  • Email: bsupport@clara.net

Corporate Team - Support

This team respond to all support issues relating to firewalls, leased lines, MPLS, SDSL and dedicated servers.

  • Hours: 24 / 7
  • Tel: 0845 355 2024
  • Fax: 0845 245 0674
  • Email: corpsupport@uk.clara.net

Overseas customers

Overseas can contact us on +44 20 7685 8000, Monday to Friday, 9am to 6pm or email support@clara.net.

  • Make an Enquiry
  • Print this page
  • RSS Feeds

 The Claranet Magazine

  • Glossary
  • Site Map
  • Legal
Our Technical Partners:Our PartnersAccreditations
© 1996-2008 Claranet Limited ISO9001