Home Office Technical Support
You can call our technical support helpline or you can email your technical problems to support@clara.net. By the very nature of support, this site will be updated all the time as more pages are produced by the staff. There is help here both for supported and unsupported products and software in an attempt to be as useful as possible.
Dial-Up
Windows Users:
Connecting Using Windows 2000
Connecting Using Windows XP
Mac Users:
Connecting Using Os X Panther
Connecting Using Os X Tiger
Misc:
Windows Users:
Connecting Using ADSL - Windows XP
Connecting Using ADSL - Windows 2000
Mac Users:
Connecting Using ADSL - Os X Panther
Connecting Using ADSL - Os X Tiger
Misc:
Guide To The Speedtouch 330 ADSL Modem
Guide To The Speedtouch 510 Router
ADSL Troubleshooting Tips
ADSL Speed Test
ADSL - Frequesntly Asked Questions
Windows Users:
Setting Up Outlook
Setting Up Outlook Express
Setting Up Eudora
Setting Up Thunderbird
Mac Users:
Setting Up Mac Mail
Setting Up Entourage
Misc:
Setting Up Multiple Email Addresses
Sending Email When Using A Different Service Provider
Check Your Email Online
Email - Frequently Asked Questions
Windows Users:
Using Internet Explorer 6
Using Internet Explorer 7
Using Firefox
Mac Users:
Windows Users:
Uploading Using Filezilla
Uploading Using Internet Explorer
Uploading Using Smart FTP
Uploading Using Cute FTP
Uploading Using WsFTP
Mac Users:
Misc:
Our Connectivity Team will assist you with queries regarding your Internet connection. They are open Monday to Sunday, 9am to 8pm, on 0845 234 0712.
If you need assistance with a web hosting service like Clarahost or have a domain with us then please call our Shared Web Hosting Team on 0845 234 0711, Monday to Saturday, 9am to 6pm.
Overseas Customers
For support, please call 0044 20 7685 8000, Monday to Friday, 9am to 6pm or email support@clara.net.